“We had worked with Scrutton Bland a number of times when our combined liability insurance was due for renewal and despite initially sticking with our long term provider, even though the Scrutton Bland quote was lower, we admired their tenacity taking our reluctance as a challenge to improve on the quote for us. Eventually, it became clear the justification for sticking with our original provider did not stand up and we moved to Scrutton Bland who even accommodated our last minute request to keep our Engineering Inspection with a national firm we had confidence in.
Not only did we find the switch over easy and hassle free but felt that we were kept informed at all stages as the new insurer undertook risk evaluation visits and Barry helped us address some of the points raised to achieve appropriate cover with our risk management arrangements at competitive rates. At our latest renewal we reported our concerns regarding the poor service from the Engineering Inspection Company (the one we had insisted on) and Barry managed to gain a rebate on the premium and also find a better service from a local provider at a much reduced charge. We think this all adds up to an agent who perseveres, listens to the customer concerns and requirements then finds a competitive price and continues to work to address our needs. Exactly what you want from your chosen agent.”
Ian Read, Trustee & Hon. Treasurer